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Terms & Conditions

At the Appliance Warehouse, we love to help all consumers, but if you are buying for a business, please let us know; there are some other terms (and benefits) you should know about.

We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can about your purchase, so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your shopping experience meets all your expectations, please spend a few minutes and read all the Terms and Conditions. You’ll need to accept our T’s & C’s every time you make a purchase.

Our contract after you have ordered

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. 

If you have placed an order by telephone, we will post you a copy of your receipt.

We take all reasonable steps to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto the system. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, and you will receive a full refund of any charges already paid.

Prices and payments

As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. 

If we identify a transaction as being potentially fraudulent, we may ask our courier to return the goods to our warehouse and we may cancel your order.

Delivery and installation services

All deliveries are road side / kerb deliveries unless otherwise agreed at time of sale. Any delivery beyond kerb side is entirely at the customers risk. 

Charges may apply for dismantling / assembling appliances to facilitate delivery.  Charges may apply for dismantling / assembling fixed furniture to facilitate delivery. We will not be held responsible for any damage to cushion flooring or other property / fixtures or fittings during the installation or delivery process. Access to delivery area must be clear and free of any hazard prior to delivery.

Delivery charges of up to £2 per mile may apply for deliveries over a 15-mile radius of our warehouse. This may apply up to 30 miles and carry a maximum charge of £30. Above 30 miles will carry a couriers charge which can vary. 

Disconnection of your old appliances

You’ll need to have safely disconnected your old appliance prior to our arrival unless you have chosen one of our installation services for your new product. Gas and dual fuel cookers must be disconnected by a Gas Safe registered engineer and mains wired electric cookers should only be disconnected by a qualified person.

Damaged, missing or incorrect orders

We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product please contact us as soon as the damage is discovered. If you have purchased a graded appliance, please ensure that you fully inspect the appliance at the time of sale as we may not accept the appliance being returned for minor marks or damage. 

Returns/cancellations and after sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase. This option is available for 21 days from date of sale.

Following the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the date of sale. 

You can examine the goods as you would in a shop but to obtain a full refund you must not use the item, install it or change it in any way. In the case of fridges and alike the doors must not be changed in the direction of opening from the original manufacturer’s specification or build. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.

Ways to refund/cancel your purchase:

  • You can return the product to our warehouse with your receipt and, if applicable, the card you paid with. When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day of sale.
  • By phoning us on 01302 953733 

Please note: 

Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

If you have requested, we begin the performance of any service, such as installation of a product, within the 14-day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.

Refunds take 3-5 working days to be credited to your payment card.

We cannot refund/cancel your purchase:

  • If you return your product to a store without proof of purchase
  • the goods were a special order to your specification
  • Changes or alterations have been made from the manufactures original state, design or specification.
 

Faulty Goods

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

In all cases we reserve the right to inspect the product and verify the fault.

For a refund or exchange, the product must be in otherwise ”as new” condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.

To return a product you can either:

  • Take it to our warehouse on the Plumtree Industrial estate. 
  • Arrange for collection by calling 01302 953733. between 9am to 5pm, Monday to Friday.
  • Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection. Replacement goods are sent by standard delivery. 
  • We do not cover faults caused by accident, neglect, misuse or normal wear and tear. 
  • Items sold by us are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.

Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair centre when you call us, please be assured this is only in the best interest to get you up and running again. 

For all returns and after sales service, please call our Contact Centre on 01302 953733 and we will assist you.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.

General

These terms and conditions, and all transactions relating to this The Appliance Warehouse and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

All Special Offers and discounts apply to the appliance only and subject to the purchase price, not to any service offered with the sale.

Charges may apply for changes or alterations to appliances original manufactures state, design or specification.  

The Appliance Warehouse reserves the Right to refuse a sale or decline delivery at any time.

 

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